Privacy Policy & Cookie Policy

1. Introduction

G'day! Australian Lotto Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you don't agree with any part of this policy, please don't use our services.

2. Information We Collect

Personal Information

When you register an account or play our games, we collect:

• Full name and date of birth (to verify you're over 18)
• Email address and phone number
• Residential address
• Payment information (credit card, bank details)
• Government-issued ID (for large prize claims)

Usage Information

We automatically collect certain information when you visit our site:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Game play history and preferences
• Location data (with your permission)

3. How We Use Your Information

We use your information to:

• Process your lottery entries and payments
• Verify your identity and age
• Contact you about wins and account updates
• Prevent fraud and ensure game integrity
• Comply with legal and regulatory requirements
• Improve our services and customer experience
• Send promotional materials (with your consent)

4. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience. Here's what we use:

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact site functionality.

5. Information Sharing

We never sell your personal information. We may share your data with:

• Government authorities: As required by law (e.g., tax reporting for large wins)
• Service providers: Companies that help us operate (payment processors, email services)
• Legal compliance: When required by court order or legal process
• Business transfers: If we merge with or are acquired by another company

6. Data Security

We take your security seriously! We use industry-standard measures including:

• 256-bit SSL encryption for all data transmission
• Secure servers located in Australia
• Regular security audits and penetration testing
• Strict access controls for staff
• PCI DSS compliance for payment processing

However, no method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, contact us at privacy@australianlotto.com.au

8. Children's Privacy

Our services are not intended for anyone under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it immediately.

9. International Data Transfers

Your information is primarily stored in Australia. If we need to transfer data internationally (e.g., for payment processing), we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after changes means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this privacy policy, please contact us:

• Email: privacy@australianlotto.com.au
• Phone: 1300 LOTTO AU (1300 568 862)
• Mail: Privacy Officer, Australian Lotto Pty Ltd
  Level 12, 123 Collins Street
  Melbourne VIC 3000